Terms of Service
Last updated: August 5, 2026
These Terms of Service ("Terms") govern your use of www.xeappliance.com, operated by Zhongshan Xinneng Appliances Co., Ltd., operating under the X&E brand ("X&E", "we", "us", or "our"). By using this website, you agree to these Terms. If you do not agree with them, please do not use the website.
1. Website Purpose
This website provides general business information about X&E, including small electric appliances, product categories, product specifications, OEM/ODM capabilities, quality systems, certifications, services, and contact options. The website is intended for business evaluation and communication. It is not an online store and does not provide online checkout, payment processing, or an automatic order-acceptance system.
2. Product Information
We try to keep product names, images, specifications, certifications, MOQ information, lead times, and other descriptions accurate and current. Product information may change without notice and may contain unintentional errors, omissions, or differences caused by displays and product updates. Final requirements must be confirmed in approved specifications, samples, drawings, quotations, purchase orders, or a signed commercial agreement.
3. Inquiries, Quotations, and Commercial Agreements
Submitting an inquiry or requesting a quotation does not create a contract, reserve production capacity, guarantee product availability, or require X&E to accept an order. Any quotation, sample arrangement, specification, MOQ, price, payment term, warranty, certification, packaging requirement, shipping term, delivery date, or other commitment is subject to written confirmation by X&E and the applicable commercial agreement.
Where a written commercial agreement conflicts with these Terms, the written commercial agreement controls for that transaction. Website content and general communications do not replace an approved specification, quotation, purchase order, or signed agreement.
4. OEM/ODM Discussions and Submitted Materials
You represent that you have the right to submit any message, design, drawing, logo, specification, photograph, or other material you provide through the website. Please do not submit confidential or proprietary information unless a confidentiality agreement is in place or X&E has expressly agreed in writing to receive it under confidential terms. A general website submission may not be treated as confidential.
5. Acceptable Use
You agree not to misuse the website; interfere with its operation; attempt unauthorized access; introduce malware or harmful code; conduct excessive or harmful scraping; impersonate another person or company; submit unlawful, infringing, abusive, deceptive, or malicious content; or use website content for unlawful purposes.
6. Intellectual Property
Unless otherwise stated, the website text, graphics, logos, images, product materials, layout, software, and other content are owned by or licensed to X&E. You may view the website and use its information for legitimate business evaluation. You may not copy, reproduce, modify, distribute, publish, create derivative works from, or commercially exploit website materials without our prior written permission, except where applicable law expressly permits it.
7. Third-Party Links and Services
The website may link to third-party websites, social media, communication tools, or services. These links are provided for convenience. X&E does not control and is not responsible for third-party content, availability, security, privacy practices, or terms. Your use of a third-party service is governed by that provider's terms and policies.
8. Availability and Disclaimers
To the maximum extent permitted by law, the website and its content are provided on an "as is" and "as available" basis. X&E does not warrant that the website will always be available, uninterrupted, error-free, secure, or complete, or that defects will be corrected. Website information is general information and is not legal, financial, technical, safety, or compliance advice.
9. Limitation of Liability
To the maximum extent permitted by law, X&E will not be liable for indirect, incidental, special, consequential, exemplary, or loss-of-profit damages arising from or related to your use of the website, inability to use the website, reliance on general website content, or submission of an inquiry. This limitation does not exclude liability that cannot be excluded or limited under applicable law. Product warranties, remedies, and commercial liability, if any, are governed by the applicable written agreement.
10. Indemnity
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless X&E and its officers, employees, and service providers from claims, losses, liabilities, costs, and expenses arising from your unlawful use of the website, violation of these Terms, infringement of another person's rights, or materials you submit without the necessary authorization.
11. Changes to These Terms
We may update these Terms from time to time. The revised Terms will be posted on this page with a revised effective date. Your continued use of the website after changes are posted means that you accept the updated Terms to the extent permitted by law.
12. Governing Law and Disputes
These Terms are governed by the laws of the People's Republic of China, without regard to conflict-of-law principles, unless a separate written commercial agreement provides otherwise. Any dispute relating to a specific commercial transaction will be handled according to the dispute-resolution provisions of the applicable written commercial agreement. For website-use matters not covered by such an agreement, the parties will first try to resolve the matter through good-faith communication.
13. Contact Us
For questions about these Terms, contact Zhongshan Xinneng Appliances Co., Ltd. at dustinliyong@gmail.com or +852 68780509. Our business address is No. 3 Workshop, He Bochang Factory, 86 Yonghui Rd, Nantou Town, Zhongshan, Guangdong, China.