Privacy Policy
Last updated: August 5, 2026
Zhongshan Xinneng Appliances Co., Ltd., operating under the X&E brand ("X&E", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at www.xeappliance.com, browse our product and service pages, submit an inquiry, upload a file, or contact us about OEM/ODM cooperation.
1. Information We Collect
We may collect information you voluntarily provide through our inquiry and contact forms, including your full name, company name, country or region, email address, phone number, WhatsApp contact details, product interests, target quantities, product requirements, specifications, messages, and files or other materials you choose to submit.
When you browse the website, our systems may also receive limited technical information such as your IP address, browser and device type, operating system, referring page, requested pages, and approximate access time. We use this information mainly for security, troubleshooting, service operation, and aggregated website analysis.
2. How We Use Information
- To respond to quotation requests, product inquiries, and other messages.
- To evaluate and support OEM/ODM product development, sampling, manufacturing, quality, certification, packaging, and shipping discussions.
- To communicate with you about requested products, projects, quotations, samples, and business cooperation.
- To operate, maintain, secure, and improve the website and our inquiry-handling systems.
- To detect, prevent, and investigate fraud, abuse, security incidents, or unauthorized access.
- To comply with applicable legal, regulatory, accounting, and contractual obligations.
3. Legal Bases and Business Communications
Where applicable law requires a legal basis, we process information to respond to your request or take steps at your request before entering into a business relationship, to perform or prepare for a contract, to comply with legal obligations, or for our legitimate interests in operating and protecting our business and website. We do not use the general inquiry form to automatically subscribe you to unrelated marketing communications. If we send business communications, you may ask us to stop receiving them.
4. Sharing and Service Providers
We do not sell your personal information. We may share information with service providers that host or maintain the website, store and back up data, process files, provide email or communication services, support analytics, or help us operate our business. These providers may process information only as needed for the services they provide and subject to appropriate contractual or legal protections.
We may also disclose information when required by law, legal process, or a government request; to protect the rights, property, or safety of X&E, our customers, or others; or in connection with a merger, acquisition, financing, reorganization, or sale of business assets.
5. Inquiry Messages and Uploaded Files
Please submit only information and files that you are authorized to share. General website submissions may be accessible to our personnel and service providers who handle inquiries, and should not be treated as confidential unless a separate written confidentiality agreement applies. We may retain inquiry records and submitted materials as reasonably necessary to respond to you, manage a potential or existing business relationship, maintain business records, resolve disputes, and meet legal obligations.
6. Cookies and Similar Technologies
The website may use essential cookies or similar technologies required for basic functionality, security, session handling, and performance. If analytics, measurement, or other optional tools are enabled in the future, those tools may collect technical usage information according to their own privacy notices. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.
7. Data Retention and Security
We retain information for as long as reasonably necessary for the purposes described in this Policy, including inquiry handling, business communication, commercial records, legal compliance, and dispute resolution. We use reasonable administrative, technical, and organizational measures to protect information. However, no internet transmission, website, or storage system can be guaranteed to be completely secure.
8. International Processing
X&E works with international customers, suppliers, and service providers. Your information may therefore be processed in China or in other countries where our business or service providers operate. Where required by applicable law, we take reasonable steps to provide appropriate safeguards for cross-border transfers.
9. Your Rights and Choices
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or restriction of processing of your personal information. You may also have the right to object to certain processing, withdraw consent where processing is based on consent, or request a copy of certain information. To make a request, contact us using the details below. We may need to verify your identity and may retain information where required or permitted by law.
10. Children
This website and our services are intended for business users and are not directed to children. We do not knowingly collect personal information from children.
11. Third-Party Websites
The website may contain links to third-party websites, social media platforms, communication services, or other resources. We do not control and are not responsible for their content, security, availability, or privacy practices. Please review the privacy notices of those third parties before providing information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the website after an update is posted means that you acknowledge the updated Policy to the extent permitted by law.
13. Contact Us
For privacy questions or requests, contact Zhongshan Xinneng Appliances Co., Ltd. at dustinliyong@gmail.com or +852 68780509. Our business address is No. 3 Workshop, He Bochang Factory, 86 Yonghui Rd, Nantou Town, Zhongshan, Guangdong, China.